Refund and Returns Policy
“Thank you for shopping at https://thekineticway.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or
in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers
to Kinetic Clothing Located at 1028/20, Pothuarawa Rd. Malabe.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://thekineticway.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf
of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
All items are eligible for exchange except the products that are: If the product tag is removed, it won’t be
eligible for exchanges.
You are always required to ship back the items by following the shipping instructions:
If applicable, we will send you a shipping label once the exchange request has been approved. In case
you need to ship the products using any carrier, please use the following shipping address: 1028/20,
Pothuarawa Rd. Malabe. Please make sure to include the return slip in the package.
EXCHANGE POLICY
In order to be eligible for an exchange, you have to return the product within 14 days of your purchase. If
the product is damaged in any way, or you have initiated the exchange after 14 days have passed, you
will not be eligible for an exchange.
In order for the product to be eligible for an Exchange, make sure these conditions are met:
• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase
After we receive your product, our team will inspect it and process your exchange. If the new item’s
value exceeds the original purchase, you will be required to cover the difference in price.
HOW TO INITIATE AN EXCHANGE
If you have a request for an exchange and if you have further clarification and questions, please do not
hesitate to contact us through our:
Email Address: support@thekineticway.com
You will be updated on the status of your exchange request through your EMAIL and PHONE, provided
that all contact information is recorded with us.
